FAQ

You have two months to discover, appreciate and chose your fragrance.

It’s very simple!

You will find the code in your order confirmation. Once you add a product from the Eshop www.juliettehasagun.com to your cart, enter the code into the designated area. When applied, the 20€ will automatically be deducted from the total. 

Please note that the coupon will only be valid for 2 months and can only be applied towards any purchase of a full-size product, excluding the Discovery Set.

No, the offer is only applicable to the purchase of a full size product (50, 75 or 100ml).

By clicking on "My account" (top right) or by validating your basket, fill in the form of identification that is proposed to you. Please remember the e-mail address you entered and especially your password ! They are personal and they alone give you access to your account.

In your account, "My subscription newsletters" uncheck "I subscribe"?
You can also unsubscribe via the link at the bottom of the newsletters we send you.

At any time, you can edit the information about you by clicking on "My account".
To delete your Juliettehasagun.com account, please contact Customer service at eshop@juliettehasagun.com

In "My account" (top right of your home page, click on "Login", fill in your e-mail address and click on "Forgot your passowrd?".
En e-mail will be sent to you immediately with a new password.

Create your account Juliette has a Gun will allow you to

- have a quicker acces to the sample kit coupon code

- follow the delivery of your orders

- view your purchase history

- pay for your purchases and manage your deliveries quickly

- manage your personal information alerts

If you have bought a discovery kit, it will be sent in a simple envelop which has the advantage of being delivered directly to your mailbox

The sample kit/discovery set is sent by post and is therefore considered as a mail. It's impossible to track its delivery.

Please find bellow an average of delivery delay: 

For delivery in France, you should receive it within 3 to 5 working days.

For delivery in Europe, between 5 and 14 working days.

For delivery in the rest of the world, between 5 and 21 working days.

If you do not receive your discovery set within this time, please contact our customer service at: hey@juliettehasagun.com

After passing you order, you have received an email with yhe tracking number of your parcel, and a link to track it.

If it is Chronopost, please click on this link :

http://www.chronopost.fr/transport-express/livraison-colis/cache/bypass/pid/701

If it is Colissimo, please click on this link :

http://www.colissimo.fr/particuliers/home.jsp

Once the payment is complete, your order number will appear on your screen, with a sum up of it.

Then, you will receive one email will confirm the whole corder and will include a recapitulative. 

Your order can be canceled as long as its statut is "being prepared". You may cancel it by sending an email to eshop@juliettehasagun.com

In your account page, you may download your invoice in pdf.  

Once your order has been confirmed, it will be in preparation and ready for expedition. You can not modify it.

Today, we can't propose that service.

Yes, your payment by credit card (CB, Eurocard/Mastercard and Visa) is totally secure. We use high-performance technology via a secure server (SSL). Under no circumstances your CB number pass through our website. When you make a purchase, you are directly connected to our banking partner (Ogone).We don't keep your card number in our files.

Please note, however, that data transmission over the Internet is never 100% secure and that any information communicated online can potentially be collected and used by persons other than those to whom it is addressed.

Today, we can't propose that service.

You may pay by Paypal or credit card. You will have to enter your credit card information.

You can't order by email or phone.

Yes, you may chose your delivery address. In your personal account, you may save several addresses (home, office,...). Then chose the address in the checkout page if your are connected.

For safety reasons, Juliette has a Gun will not accept any address including a postal box or a cedex address.

Unfortunately, we are not yet able to deliver to the following countries:

Afghanistan, Anguilla, Antigua and Barbuda, Netherlands Antilles, Argentina, Australia, Bahamas, Bangladesh, Barbados, Belize, Bermuda, Bhutan, Bolivia, Brazil, Brunei Darussalam, Caicos and Turks, Cambodia, Cayman, Chile, China, Colombia, Cook, Korea, Costa Rica, Cuba, Dominica, El Salvador, Ecuador, Falkland, Fiji, South Georgia, Grenada, Guam, Guatemala, Guyana, Haiti, Honduras, Hong Kong, India, Indonesia, Jamaica, Japan, Kazakhstan, Kyrgyzstan, Kyrgyzstan, Kyibati, Laos, Macao, Malaysia, Maldives, Mali, Mexico, Mongolia, Montenegro, Montserrat, Myanmar (Burma), Nauru, Nepal, Nepal, Nevis, Nicaragua, New Guinea, Papua, New Zealand, Uzbekistan, Pakistan, Panama, Paraguay, Peru, Philippines, Pitcairn, Principle, Dominican Republic, Czech Republic, Russia, Saint Kitts and Nevis, Saint Vincent (and Grenadines), Saint Lucia, Samoa, Solomon Islands, Samoa, Postal Sectors, Singapore, Somali, Sri Lanka, Suriname, Tajikistan, Taiwan, Thailand, East Timor, Tobago, Tonga, Trinidad and Tobago, Tristan da Cunha, Turkmenistan, Tuvalu, Uruguay, Vanuatu, Venezuela, Virgins (Islands), Vietnam, Zimbabwe.

After selecting a product to purchase on our site, go to your shopping cart. You will have the possibility to estimate the costs and delivery times according to the country of delivery. Delivery is free for orders over 50€.

Please note: The discovery set is sent by post and is therefore considered as a mail. It's impossible to track its delivery.

Please find bellow an average of delivery delay: 

For delivery in France, you should receive it within 3 to 5 working days.

For delivery in Europe, between 5 and 14 working days.

For delivery in the rest of the world, between 5 and 21 working days.

If you do not receive your sample kit within this time, please contact our customer service at: hey@juliettehasagun.com

You are entitled to return any product ordered via the website www.juliettehasagun.com within the 15 days following the date of delivery, and subject to the following terms and conditions:

Items must be returned to the below address in their original condition, sealed, together with the original “bon de livraison” and the return form, properly filled.

Juliette has a Gun c/o Duhamel logistique

Site 5 - Parc d’Affaires des Portes

Voie du Futur

27100 VAL DE REUIL

FRANCE

Open products can't be returned or exchanged.

Caution: The return of the product is the responsibility of the customer.

We do not offer the possibility of returning or exchanging products purchased on the juliettehasagun.com website in our physical sales outlets.